Call Center Services
Michael Peay
Corporation
Michael Peay Corporation is a recognized leader in the domestic and international call center outsourcing industry. Our call center offers a wide range of outbound services including sales, lead generation, market research, fundraising, appointment setting, collections, & telemarketing. Our inbound call centers offer services such as sales, customer service, help desk, order taking, & technical support. In addition, some of our fastest growing segments include services such as text & email support along with back office processing services such as transcription, data entry, & online research.
Inbound Call Center Services offered by MPC include:
- Inbound Customer Support: Provide order status help, handle ordering problems, enrollment, reservations, and more.
- 24/7 or Overflow Call Center: Choose our call center to provide 100% of your inbound call center needs or handle calls after hours, overflow or during peak seasons.
- Order Processing: Outsource your catalog orders and literature fulfillment, and leave every caller with a positive impression of your company.
- Marketing Support: Conduct market research, clean up, and qualify marketing lists, generate leads, retain customers, and much more.
- New Customer Acquisition: Hire the right company for Inbound sales, up-selling, appointment setting and lead qualification to instantly transfer hot leads to sales.
- Technical Support: Hire a 24/7 call center with the experience, training, and knowledge to act as your Tech Support Team.
- Helpdesk: Troubleshoot and solve internal technical issues.
- Bilingual Agents: Serve your customers in Spanish and English from our inbound call.
- Home-Based Agents: Reduce costs with high-quality, highly motivated home-based agents.
- USA Domestic: High quality accent neutral English-speaking and Spanish Speaking agents.
Our network of outbound telemarketing agents offers a wide array of services including:
- Lead Generation
- Sales
- Appointment Setting
- Surveys
- Market Research
- Collections
- Fundraising
- and more…
You can significantly enhance the performance of your sales and marketing teams by harnessing the power of an external call center partner to provide outbound lead generation and telemarketing services. Our agents can also help your business connect with customers to increase sales and develop good client relationships.
With numerous potential partners, choosing the right one is a crucial business move. Our call center will fit your specific requirements to achieve positive sales and client relationships. Our call centers will represent you in a professional manner and increase your ROI from the very first call!